Starfish Cossies

Starfish Cossies - swimwear and fashion beachwear
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1How long will it take to get my order?
We make every effort to have your order out to you within 5-10 working days for Australian orders. International orders can take up to 2 weeks depending upon local postal systems.

2How do you send my order and how much is the delivery cost?
Within Australia we will use Australia Post registered post. The package will need to be signed for to ensure delivery. The delivery cost varies depending if its in Australia or overseas, please visit the delivery page to calculate your shipping costs.

3I haven't received my order yet?
As stated your order will take 5-10 working days. if you do not receive it by the tenth day please contact us. Sometimes the delay may be due to an item out of stock, if this is the case we will contact you as soon as possible.

4Do you have a returns policy?
With Starfish Cossies, you can be assured of total customer service and satisfaction! We will happily exchange or provide a credit note within 14 days of receiving your mail order. If you wish to return an item for an exchange or refund, simply email for the refund / exchange form, ensure you comply with the points listed on the returns page and we will happily meet your requirements.

5What is PayPal?
You can be assured of secure shopping at Starfish Cossies. We have chosen PayPal, an eBay company because of it's worldwide reputation for security and service delivery. The PayPal service is an online payment service currently available in over 56 countries, permitting any business or consumer with an email address and a credit card to securely, conveniently, and cost effectively send and receive payments online. The PayPal service lets users send payments for free and can be used from Pc's or wed-enabled mobile phones. You do not need a PayPal account to be able to buy from Starfish Cossies, because you can also just pay with your credit card without opening a PayPal account.

6Do I have to use PayPal?
We offer PayPal and diret deposit, when checking out simply pick the method of payment you wish.

7I am not sure of the correct size for my kids or me?
All sizes vary with different brands, please ensure your read our sizing guide page located in the 'more info' section at the top of the page to select the correct size. To measure your children correctly do not wear any clothes that will distort the measurement. When measuring ensure the tape is straight, form but not too tight.

8Are my details safe?
We take privacy seriously so we ensure your details are safe and we will not disclose any of your personal data to other people.

9I have a question that isn't listed here?
No problems just email us and we will be happy to hear from you.